MileplateSupport
support.platewell@gmail.com · we usually reply within 2 business days
Feeling unwell? Mileplate can't give medical advice. For severe or worrying symptoms, such as severe stomach pain, vomiting you can't keep down, or signs of an allergic reaction, contact your doctor or prescriber right away. In an emergency, call 911.
Common questions
I forgot my password
On the sign-in screen, tap Forgot password?, enter your email, and tap Email me a code. Type the code from the email into Mileplate along with your new password.
I didn't get the email with my code
It can take a minute or two. Check your spam or junk folder for an email from support.platewell@gmail.com. Still nothing? Tap Send a new code in the app, and make sure the email address is spelled correctly. Only the newest code works.
Do I need an account?
No. Mileplate works without one, and your diary stays on your phone. An account backs up your diary so you can use it on another phone, and it's needed for the AI features (Describe it, Snap a label, and the Order tab). Sign in under Goals > Account.
How do I delete my account and data?
Go to Goals > Account > Delete my account. This permanently erases your account and everything backed up in it, right away. You can also email us and we'll delete it for you. If you never made an account, deleting the app deletes your data.
A barcode wasn't found
Not every product is in the free food database. Try Snap a label to read the nutrition label with AI, search for the food by name, or use Quick add to type the numbers yourself. Save it to My foods so it's there next time.
The AI says I've reached today's limit
Each account can make a set number of AI requests per day to keep Mileplate affordable. The limit resets the next day. Searching, scanning barcodes, and Quick add don't count toward it.
How do I turn on GLP-1 mode?
Go to Goals > GLP-1 mode and turn it on. A GLP-1 tab appears with your dose log, injection site rotation, and side effect and appetite charts. If you're tapering down or have stopped, choose Tapering down or Stopped there. Stopped switches on maintenance tracking.
Can I hide calories?
Yes. Go to Goals > Comfort and safety turn on hiding calorie numbers, and tap Save. Mileplate will focus on protein, fiber, water, and regular meals instead.
How do I change or stop reminders?
Go to Goals > Reminders to change times or turn reminders off. You can also turn off Mileplate's notifications in your phone's Settings.
Are the nutrition numbers exact?
No. Food databases, restaurant menus, and AI estimates can be off. Check important numbers against the label, and always read ingredient labels if you have allergies. Mileplate can't guarantee any food is allergen-free.
Is my data private?
Yes. We never sell your data or use it for advertising, and there are no ads or tracking tools in the app. See the privacy policy for the details.
Didn't find your answer? Email support.platewell@gmail.com and tell us what phone you have and what happened.